FAQs About Mental Health Treatment

If you or a loved one is dealing with a mental health or substance abuse / mis-use issue(s), there are probably a number of questions swirling around in your head.

San Antonio Behavioral Healthcare Hospital (SABHH) can help.

How Do I Know If Professional Help Is Needed?

  • Difficulty coping with life in general or you can’t function on a day-to-day basis.
  • Severe mood swings.
  • You feel sad or hopeless most of the time.
  • Increased anxiety and worried all the time.
  • Increased use of alcohol, street drugs, prescriptions drugs or even over the counter drugs to numb yourself.
  • Not wanting to participate in activities you usually enjoy and/or you are sleeping more than usual.
  • Thoughts of wanting to hurt / kill yourself or someone else.
  • Irrational fears that interfere with your everyday life.
  • Aggressive behaviors.
  • Delusions.
  • Hallucinations.
  • Substance Abuse/Dependency.
  • Suicidal Ideation.
  • Post-Traumatic Stress Disorder.

Who Can Make Referrals?

A patient can contact our facility themselves but anyone can make a referral: family, friends, physicians, therapists, law enforcement, and other professional provider.

What Happens When a Referral Is Made?

Our professional clinical staff will answer the phone (24/7/365) and collect some basic information:

  • Demographics (EX: name, age, gender)
  • Presenting problem (EX: depression, substance abuse)
  • Medical issues
  • Medication information
  • Insurance information

San Antonio Behavioral Healthcare Hospital offers a full continuum of care and is open 365 days a year, 24 hours a day. For additional questions, our professional clinical staff is available at 210.541.5350. In addition, a no-cost assessment is offered to determine what line of services would best meet your individual needs.

The first step in getting help is making the call 210.541.5350.

San Antonio Behavioral Healthcare Hospital offers services for both inpatient and outpatient.


  • Inpatient Treatment
    • Adults
      • 18 years to 65 years +
      • Female Active Duty Unit for sexual trauma 18+
    • Children
      • 9 to 17 years old
  • Outpatient Services
      • Adult & Military (18 years +)
        • Monday – Friday daily (excluding holidays)
        • Hours 8:30 AM to 4PM
      • Children as young as 9 to 17 years old (excluding holidays)
        • Monday – Friday daily (excluding holidays)
        • Hours 8:30 to 3:30 pm
  • Intensive Outpatient Program (IOP) (Ages 18 to Senior Adults)
    • 3 times a week - day or evenings week
      • 9 to Noon - Monday, Wednesday and Friday OR
      • 5 to 8PM - Tuesday, Wednesday, Thursday
  • TRANS MAGNETIC STIMULATIONS (TMS) - Non-invasive treatment for depression
  • SPRAVADO – used for treatment resistant depression

You have decided to seek treatment? What next?

  • A no-cost assessment will be completed by our clinical staff to determine which services would best meet your individual needs.
  • After meeting a clinical team member, you will meet with a psychiatrist

Upon Arriving What Happens?

  • Your belongings will be collected and secured in a safe location, to ensure your safety and the safety of all other patients.
  • For your safety and others, a handheld wand will be used as a metal detector to verify all items were collected.
  • Next, you will meet with a nurse and have your vitals done and do a quick medical screening (temperature, blood pressure, etc).
  • You will begin the assessment with a licensed clinician.
  • You will be evaluated by a psychiatrist to determine the appropriate level of care to meet your individual needs

Inpatient Services are Recommended.

  • You will meet with our staff to discuss and sign consent(s) for treatment patient rights, visitation schedules, and hospital policies, as well as have your photo taken for your chart
  • If there is a guardianship/foster care/custody issue, please have necessary documentation available.
  • We recommend leaving valuables at home or sending them home with family or friends.
  • A medical evaluation is completed to determine existing conditions, allergies, and medications required.
  • A safety search is completed to make sure no other contraband has been brought into the facility.
  • You will then be taken to your designated unit, introduced to your charge nurse, and shown to your room.

What Do I Need to Bring for Inpatient Services?

We want your stay to be productive and comfortable, so please limit your belongings to the following:

  • One bag / suitcase, no more than 5 days’ worth of clothing
  • Free laundry room is on-site.
  • You may bring sleep-related needs such as CPAP, oxygen, special mattress, but please notify staff prior to admission.

What Am I Not Allowed to Bring?

As with all policies, our goal is safety and success.

To ensure this, we ask you to please leave the following items at home:

  • Electronic devices (cell phone, iPads, video games)
  • Any medications - No outside prescription meds, OTCs, or supplements. These will be provided.
  • Jewelry (wedding rings are allowed)
  • Glass or metal objects (including underwire bras)
  • Scarves, belts, shoe strings, and drawstrings
  • Flammable items (lighters or matches - staff will light smoking materials at designated breaks)
  • Drugs & alcohol
  • Mouthwash, hair spray, nail polish remover, aerosol sprays (Basic toiletries will be provided by the facility)
  • Stuffed animals, blankets and pillows from home, and hoodie sweatshirts
  • Clothing items with a negative/offensive message
  • Revealing clothing
  • A more detailed list is available upon admission

What insurances does SABHH accept?

At SABHH we accept most major insurances: TRICARE, Commercial Insurances, Medicare and Medicaid.

What Happens when I am Discharge?

One of the big mental health questions, and sometimes the scariest, is “what happens next?” When you have successfully completed your inpatient treatment, and you and your behavioral clinician agree it is time for you to move to the next step, you will be discharged.

Before leaving, you will discuss your continuum of care plan, which included recommendation for our step-down services (PHP, day treatment or IOP). Talk to your therapist about these programs as they offer additional supports as you transition back to your daily activities. If these programs are not an option or you choose not to attend one of these programs, we will assist you in finding providers in the community or refer you back to your provider.

If you have further questions or need to discuss a referral or admission, please contact us as soon as possible. We are here to help, 24/7.

At San Antonio Behavioral Healthcare Hospital, help is 1 call away 210.541.5350. For additional questions or help we are here 365/24/7.



We accept most commercial insurances: Tricare, Commercial Insurance, Medicare and Medicaid