Mental Health Treatment FAQs

If you or a loved one are dealing with mental health or substance abuse issues, the mental health questions swirling through your head can intensify an already emotional roller coaster. San Antonio Behavioral Healthcare Hospital wants to address frequently asked questions.

How Do I Know If Professional Help Is Needed?

When you or someone close to you notices changes: Identifying when you or a person close to you need to take the next step to a structured treatment can be the trickiest part of the process. Observe closely and watch for behavioral changes such as:

  • Severe mood swings
  • Difficulty getting through the day
  • Increase in anxiety
  • Sleeping more than is usual for you
  • Not wanting to participate in activities you usual enjoy
  • Thoughts of wanting to hurt yourself or someone else
  • Mood disorders such as anxiety and depression
  • Aggressive behaviors
  • Delusions
  • Hallucinations
  • Substance Abuse/Dependency
  • Suicidal Ideation
  • Post-Traumatic Stress Disorder

Who Can Make Referrals?

A patient can contact our facility themselves for an assessment, but many times it is up to someone close to them to identify when there is a problem. Referrals for an initial assessment can be made by:

  • Family
  • Friends
  • Physicians
  • Therapists
  • Law Enforcement
  • Other professional providers

What Happens When a Referral Is Made?

San Antonio Behavioral Healthcare Hospital (SABHH) is available online or by phone 24 hours a day, 7 days a week. During the initial contact, intake staff will gather information regarding:

  • Demographics (EX: name, age, gender)
  • Presenting problem (EX: depression, substance abuse)
  • Medical issues
  • Medication information
  • Insurance information

SABHH also offers a rapid response, mobile assessment team that can address a patient evaluation in a more convenient setting or one with which the patient is more comfortable. SABHH is also available to answer other mental health questions.

What Happens During the Assessment?

It is important to note that the initial assessment is not a psychiatric evaluation, but rather a tool to determine the best course of action and to make all parties involved comfortable with the process. On average, this assessment will take about 30-45 minutes.

What Treatment Options Are Available?

SABHH programs are available to both adolescents ages 12-17, and adults 18 years of age or older. The three main programs available are:

  • Inpatient Treatment 
    • Children as young as 9 to 17 years old
    • Adults 18 years to Senior Adults
    • Active Duty
  • Partial Hospitalization Program during the day 5 days a week excluding holidays from 8:30 to 4
    • Children as young as 9 to 17 years old (Hours 8:30 to 3:30 pm)
    • Adults 18 years to Senior adults
    • Active Duty
  • Intensive Outpatient Program (Ages 18 to Senior Adults) IOP is 3 days a week either during the day or evening which ever works best for you.

Other options available are support groups, reading materials, and online mental health resources.

This isn’t a complete list. If you aren’t sure you can simply come in for a NO Cost Assessment.

What Happens During Admission?

If during intake it has been determined that hospitalization is necessary, you will be admitted to SABHH. All of our staff work diligently to make the admission process as easy and efficient for you and your loved ones as possible. When you come to the facility, you can expect the following timeline:

  • Upon entering the facility, you will be greeted by a staff member.
  • Your belongings will be collected, to ensure your safety and the safety of all other patients.
  • A handheld wand will be used as a metal detector to verify that all items have been turned over.
  • Next, you will be taken to an exam room where a nurse will get your vitals and do a quick medical screening (temperature, blood pressure, etc).
  • You will then speak to one of our licensed behavioral clinicians.
  • A telemedicine evaluation will be conducted by a physician via iPad to prepare admitting orders.
  • As you cover your consent for treatment with a healthcare professional, you will discuss patient rights, visitation schedule, and hospital policies, as well as have your photo taken for your wristband ID.
  • If you are unable to leave valuables at home or send them home with friends or family, at this time they will be inventoried and placed in the safe.
  • A medical evaluation is completed to determine existing conditions, allergies, and medications required.
  • A safety search is completed to make sure no other contraband has been brought into the facility.
  • You will then be taken to your designated unit, introduced to your charge nurse, and shown to your room.

What Do I Need To Bring For Inpatient Services?

We want your stay to be productive and comfortable, so please limit your belongings to the following:

  • No more than 5 days worth of clothing in 1 suitcase/bag. Free laundry room is on-site.
  • You may bring sleep-related needs such as CPAP, oxygen, special mattress, but notify staff prior to admission.
  • If there is a guardianship/foster care/custody issue, have necessary documentation available.

What Am I Not Allowed To Bring?

As with all policies, our goal is safety and success. To ensure this, the following items are not allowed at SABHH:

  • Electronic devices (cell phone, iPads, video games)
  • Any medications - No outside prescription meds, OTCs, or supplements. These will be provided.
  • Jewelry (wedding rings are allowed)
  • Glass or metal objects (including underwire bras)
  • Scarves, belts, shoe strings, and drawstrings
  • Flammable items (lighters or matches - staff will light smoking materials at designated breaks)
  • Drugs & alcohol
  • Mouthwash, hair spray, nail polish remover, aerosol sprays (Basic toiletries will be provided by the facility)
  • Stuffed animals, blankets and pillows from home, and hoodie sweatshirts
  • Clothing items with a negative/offensive message
  • Revealing clothing
  • A more detailed list is available upon admission

What Are the Areas of Specialization of SABHH?

San Antonio Behavioral Healthcare Hospital staff has decades of experience that can help with treatment of a number of mental health issues and can answer your mental health questions. Our areas of specialization include:

  • Mood disorders (depression, bipolar disorder)
  • Post-Traumatic Stress Disorder
  • Substance Abuse
  • Suicidal Ideation
  • Schizophrenia, Hallucination, and Delusions

What Sets San Antonio Behavioral Healthcare Hospital Apart From the Rest?

At SABHH, we have found the highest success in practicing our signature treatment philosophy of Trauma Informed Care. Trauma Informed Care stresses the importance of understanding, recognizing, and responding to the effects of all violence and trauma situations. The role of these events must be part of the treatment, as we help the patient understand the impact of the event on their mental health, and how to deal with them now and in the future.

How Much Will Treatment Cost?

One of the most asked mental health questions is, how much will it cost. Our Helpful Links: Mental Health Resources page has a link to our Procedural Rates.

Will Insurance Cover the Cost of My Mental Health Treatment?

SABHH accepts coverage from many different companies and agencies. As part of your intake process, you will provide health insurance information to staff. They will contact your insurance company to determine coverage and actual cost to you before any treatment is agreed upon. Insurances accepted are:

  • AETNA
  • APS
  • BCBS
  • BEACON HEALTHCARE
  • CIGNA
  • CIGNA HealthSpring
  • COMMUNITY FIRST
  • COMPSYCH
  • DRISCOLL
  • FIRST CARE
  • HMC HEALTHWORKS
  • HUMANA/LIFEsynch
  • MEDICARE
  • MAGELLAN
  • MHN
  • MHNET
  • MINES AND ASSOCIATES
  • MOLINA HEALTHCARE
  • MULTIPLAN/PHCS
  • OPTUM/UBH
  • SUPERIOR
  • SECURE HORIZONS
  • TMHP (MEDICAID)
  • TRICARE
  • VALUE OPTIONS
  • WELLCARE

What Programs Are Available Through SABHH?

As part of our Trauma Informed Care, we understand that some situations require highly specialized treatment. Our multidisciplinary team of social workers, therapists, psychiatrists, mental health technicians, and psychiatric nurses have worked together to develop unique programs such as Adolescent Behavioral Health Services, Transcranial Magnetic Stimulation, and Military Sexual Trauma Treatment.

What Happens During Discharge?

One of the big mental health questions, and sometimes the scariest, is “what happens next?” When you have successfully completed your inpatient treatment, and you and your behavioral clinician agree it is time for you to move to the next step, you will be discharged. Before leaving, you will discuss your continuum of care plan, and be provided this in writing. You will also be set up with further treatment as necessary, such as partial hospitalization, outpatient services, or support groups.

We hope these FAQs and answers have helped alleviate some of the concern and stress that accompany mental health questions. If you have further questions or need to discuss a referral or admission, please contact us as soon as possible. We are here to help, 24/7.